{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasOverlayVisible":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","altStyle":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/contactez-nous/information-services.html","lastSlugWithoutPopin":null,"slug":"/contactez-nous/information-services.html","location":{"base":"/contactez-nous/information-services.html","queryParams":{}},"data":{"jcr:title":"Information services ","title":"Demande d'information sur les services pour particuliers - Renault","breadcrumbname":"Demande d'information sur les services","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/leadform/homepage","disableMultiLanguage":false,"meta_description_seo":"Indiquez votre adresse email e recevez toutes les informations sur les services proposés par Renault pour votre future voiture.","textIsRich":"true","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone","slice63v0_copy_copy":{"backUrl":"/","title":"Info services ","sling:resourceType":"one/components/common/leadform/slice63v0"},"slice64v0":{"sling:resourceType":"one/components/common/leadform/slice64v0","textIsRich":"true","formStepper":{"seoText":"

Pour recevoir plus d'info sur nos services financiers, choisissez votre concessionnaire et indiquez vos coordonnées.

"}}},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/common/structure/content/layout2Zone","slice68v0_copy":{"sling:resourceType":"one/components/common/leadform/slice68v0","DealerLocator":{"showListFirst":true,"phoneLabel":"Tél.","validateButtonLabel":"Valider","resetLabel":"Réinitialiser","geolocationErrorMessage":" ","filtersLabel":"Filtrer","orLabel":"OU","showFavoriteAgencyButton":false,"servicesLabel":"Services :","searchPlaceholder":"Adresse, ville ou localité","showMoreDetailsButton":false,"seeMap":"Voir la carte","contactUsLabel":"Contact","displayROneFirst":true,"showFilters":false,"cancelButtonLabel":"Annuler","selectButtonLabel":"Choisir","streetAddressPattern":"{address.postOfficeBox} {address.streetAddress}","itineraryLabel":"Itinéraire","openingHoursLabel":"Horaires :","showFavoriteDealerButton":false,"showSelectButton":true,"moreDetailsLabel":"Voir plus de détail sur la concession","checkWebsiteLabel":"Voir le site","searchFilters":"renault.blacklisted==false;renault.receiveLead==true;activities=in=(01)","nbResults":"25","seeListe":"Voir la liste","resultsLabel":"résultats trouvés","showOpeningHours":false,"sling:resourceType":"one/components/common/dealerLocator","contactLabel":"Nous contacter","showLegalCommonName":false,"favoriteDealerButtonLabel":"Favoris","backLabel":" Revenir à la liste des résultats","arroundMeLabel":"Autour de moi","textIsRich":"true","cityZipCodePattern":"{address.postalCode} {address.locality}","filterTitleLabel":"Filtrer les recherches","i18n":{"openingDoorsLabel":" ","vacationsLabel":" ","noItemsLabel":"Aucune suggestion"},"contactUs":{"ctaLink":"/contactez-nous/modele-essai/reservez-un-essai/coordonnees.html"},"contractType":{"A":false,"H":false,"HO":true,"AR1":false,"AR2":true,"COH":true,"COI":true,"D10":false,"D11":false,"D12":false,"FFA":true,"IC1":true,"IC2":true,"SOA":false},"legalNotice":{"showLegalNotice":false,"legalNoticeWithoutToggle":false}},"general":{"titlePrefix":"Choisissez votre concessionnaire"}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone"}},"modelParams":{"sling:resourceType":"one/components/dacia/vn/modelParams"},"offerParams":{"sling:resourceType":"one/components/dacia/vn/offerParams"},"productParams":{"sling:resourceType":"one/components/vn/productParams"},"leadFunnelParams":{"stepperInfo":{"steps":[{"title":"Information services ","url":"/contactez-nous/information-services.html","components":["one/components/common/leadform/slice68v0"]},{"title":"Coordonnées","url":"/contactez-nous/information-services/contact-details.html","components":["one/components/common/leadform/slice55v0","one/components/edito/slice21v0"]},{"title":"Confirmation","url":"/contactez-nous/information-services/confirmation.html","components":["one/components/common/leadform/slice65vC"]}],"currentStepNumber":0,"currentVisualStep":0,"currentPage":0,"totalPage":1,"totalSteps":3,"firstStep":"/contactez-nous/information-services.html","nextStep":"/contactez-nous/information-services/contact-details.html"},"displayAuthentModal":true,"leadSubmissionError":"Une erreur s'est produite. Veuillez réessayer ultérieurement","typeOfInterest":"VN","formName":"ONE-BAS","formType":"Service request","leadSource":"INTERNET","sling:resourceType":"one/components/common/structure/leadFunnelParams","labels":{},"receipt":{"YourAppointment":"Votre rendez-vous","wishedOperation":"Service(s) désiré(s)","dealerServices":"Vos services en concession","yourCarLabel":"Votre kilométrage","YourAvailabilities":"Vos disponibilités","vehicleOfInterest":"Votre véhicule d'intérêt","yourEnergy":"Votre énergie","selectedOffer":"Votre offre sélectionnée","summaryLabel":"Récapitulatif","yourDealerLabel":"Votre concessionnaire"},"isModelInRange":true},"c2gParams":{"currency":"EUR","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"city","title":"Citadines","models":{"1":{"modelId":"twizy-m09e-ph1"},"2":{"modelId":"twingo-b07-ph2"},"3":{"modelId":"twingo-b07-ph2-electric-business"},"4":{"modelId":"zoe-b10-ph2"},"5":{"modelId":"clio-bja-ph1"},"6":{"modelId":"clio-bja-ph1-hybrid"},"7":{"modelId":"captur-hjb-ph1"},"8":{"modelId":"captur-hjb-ph1-phev"}}},"10":{"name":"sedan","title":"Berlines","models":{"1":{"modelId":"zoe-b10-ph2"},"2":{"modelId":"clio-bja-ph1"},"3":{"modelId":"clio-bja-ph1-hybrid"},"4":{"modelId":"megane-bfb-ph2"},"5":{"modelId":"talisman-lfd-ph2"}}},"16":{"name":"suv","title":"SUV","models":{"1":{"modelId":"captur-hjb-ph1"},"2":{"modelId":"captur-hjb-ph1-phev"},"3":{"modelId":"kadjar-hfe-ph2"},"4":{"modelId":"arkana-ljl-ph1"},"5":{"modelId":"arkana-ljl-ph1-hev"},"6":{"modelId":"koleos-hzg-ph2"}}},"23":{"name":"break","title":"Breaks","models":{"1":{"modelId":"megane-estate-kfb-ph2"},"2":{"modelId":"megane-estate-kfb-phev-ph2"},"3":{"modelId":"talisman-estate-kfd-ph2"}}},"27":{"name":"family","title":"Familiales","models":{"1":{"modelId":"megane-estate-kfb-ph2"},"2":{"modelId":"megane-estate-kfb-phev-ph2"},"3":{"modelId":"kangoo-kfk-ph1"},"4":{"modelId":"kadjar-hfe-ph2"},"5":{"modelId":"scenic-jfa-ph1"},"6":{"modelId":"grand-scenic-rfa-ph1"},"7":{"modelId":"arkana-ljl-ph1"},"8":{"modelId":"arkana-ljl-ph1-hev"},"9":{"modelId":"talisman-lfd-ph2"},"10":{"modelId":"talisman-estate-kfd-ph2"},"11":{"modelId":"koleos-hzg-ph2"},"12":{"modelId":"espace-jfc-ph2"},"13":{"modelId":"trafic-passenger-j82-ph2"}}}}},"authenticationParams":{"link":"https://myr.renault.lu/connexion-inscription.html","text1":"Vous avez un compte My Renault ? ","text2":"Gagnez du temps en vous connectant","sling:resourceType":"one/components/structure/adminpage/site/authenticationParams","textIsRich":"true","authenthificationPopin":{"guestConnection":"continuer sans se connecter","createAccountLabel":"créer un compte","title":"Vous avez un compte My Renault ?","alreadyAccountLabel":"je possède déjà un compte","introduction":"

Connectez-vous ou créez votre compte

"}},"professionalParams":{"sling:resourceType":"one/components/structure/professionalParams"},"transverseParams":{"showVersionEngine":false,"disclaimerDirectDisplay":true,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js"}},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams"},"validation":{"contactFormPersonalId":"^.*$","zipCode":"^\\d{4}$"},"receipt":{"yourOrderLabel":"votre commande","asapLabel":"le plus vite possible","eWaste":" ","wishedOperation":"intervention souhaitée","yourAvailabilities":"vos disponibilités","dealerServices":"vos services","yourCarLabel":"votre véhicule","yourAppointment":"votre rendez-vous","vehicleOfInterest":"le véhicule qui vous intéresse","selectedOffer":"offre choisie","summaryLabel":"récapitulatif","payDealerLabel":"total","yourDealerLabel":"votre concessionnaire","offer":{"details":"détails de l'offre"}}},"googleMapsParams":{"apiKey":"AIzaSyCAPAp5G88iHILzULTPHRsqcn_FbB-z-Kg","region":"lu","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"customization":{"sling:resourceType":"one/components/structure/adminpage/site/customization","customization":{"1":{"customizationType":"TestDrive Request","customizationReassuranceMessage":"Finalisez votre demande d'essai et faites-vous rappeler par un conseiller.","customizationCtaLabel":"Reprenez votre demande"},"2":{"customizationType":"General request","customizationReassuranceMessage":"Finalisez votre demande de contact et faites-vous rappeler par un conseiller.","customizationCtaLabel":"Reprenez votre demande"},"3":{"customizationType":"Finance request","customizationReassuranceMessage":"Finalisez votre demande de financement et faites-vous rappeler par un conseiller.","customizationCtaLabel":"Reprenez votre demande"},"4":{"customizationType":"Quote request","customizationReassuranceMessage":"Finalisez votre demande d'offre et faites-vous rappeler par un conseiller.","customizationCtaLabel":"Reprenez votre demande"}}},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:cfs4exxifsq","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"tradeInParams":{"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/tradeInParams"},"ccParameters":{"legal":"https://www.renault.lu/cookies.html","position":"bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"tyreLabelling":{"frontTyresLabel":"Pneus avant","rearTyresLabel":"Pneus arrières","tooltipTitle":"Jantes & étiquettes énergétiques pneus","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Vous pouvez accéder ici aux étiquettes des pneus compatibles avec votre
configuration.

En cliquant sur chaque étiquette ou en scannant le QR-code avec l'appareil
photo de votre smartphone vous aurez la possibilité d'accéder à la Fiche
Produit détaillée du pneu correspondant, directement sur le site de l'Union
Européenne.

En raison des spécificités de la production de véhicules, plusieurs
étiquettes peuvent être affichées.

Contactez votre concessionnaire ou rendez-vous sur https://fr.renault.be/etiquettes-energetiques-pneus.html pour plus d'informations.

"},"ecologicalParams":{"ecoMalusDetailsLabel":"de malus écologique","recoveryBonusDisclaimer":" ","ecoBonusDeducted":false,"recoveryBonusDetailsLabel":"Prime de recyclage non incluse de ","recoveryBonusDescription":"Offre réservée aux particuliers pour l'achat du modèle Renault neuf concerné à l'échange de votre ancien véhicule à recycler. Non cumulable avec toute autre prime de reprise","sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams","ecologicalMalusDisclaimer":" ","ecologicalBonusDescription":"Le montant de ce bonus n'est pas inclus dans le prix du véhicule. Voir conditions en concession","ecologicalMalusDescription":"Le montant de ce malus n'est pas inclus dans le prix du véhicule. Voir conditions en concession","ecoBonusLabel":"de bonus écologique"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"consumptionEfficiencyGraph":{"efficiencyTitle":"performance environnementale","sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","efficiencyConfigTitle":"classe énergétique","textIsRich":"true","displayEfficiencyGraph":true},"seoParams":{"sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"fr-lu","rootPath":"https://easyconnectstore.renault.no/content/renault/lu/fr.html"},"2":{"language":"fr-be","rootPath":"https://easyconnectstore.renault.no/content/renault/be/fr.html"},"3":{"language":"fr-ch","rootPath":"https://easyconnectstore.renault.no/content/renault/ch/fr.html"},"4":{"language":"fr-fr","rootPath":"https://easyconnectstore.renault.no/content/renault/fr/fr.html"},"5":{"language":"fr-ma","rootPath":"https://easyconnectstore.renault.no/content/renault/ma/fr.html"},"6":{"language":"fr-dz","rootPath":"https://easyconnectstore.renault.no/content/renault/dz/fr.html"}},"sitelangs":{"1":{"language":" ","rootPath":".html","sling:resourceType":"one/components/languageExchange"}}},"siteParams":{"language":"fr","countryName":"Luxembourg","brand":"renault","country":"lu","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"fr-LU","rtl":false,"country3":"LUX","product":"RENAULT"},"analyticsParams":{"disableDTM":true,"gtmContainerId":"GTM-KL36Q2B","googleAccount":"UA-23041463-1","gtmConsentContainerId":"GTM-MJQBHV7","adobeAccount":" ","kameleoonId":"f6h5j7g162","gtmOptimizeContainerId":"GTM-KT539PC","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"26e50418-30b1-479c-8796-3bdc7c3bd066","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false,"nobanner":false}},"gigyaParams":{"enabled":true,"apiKey":"3_zt44Wl_wT9mnqn-BHrR19PvXj3wYRPQKLcPbGWawlatFR837KdxSZZStbBTDaqnb","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://www.renault.lu/contactez-nous/information-services.html"},{"rel":"alternate","hreflang":"fr-lu","href":"https://www.renault.lu/contactez-nous/information-services.html"},{"rel":"alternate","hreflang":"fr-be","href":"https://fr.renault.be/contactez-nous/information-services.html"}],"meta":[{"name":"description","content":"Indiquez votre adresse email e recevez toutes les informations sur les services proposés par Renault pour votre future voiture."},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"owner-sections|contact-us|service-information-vp","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"lead_vn","formType":"service_request","formName":"ONE-BAS","formStepNumber":"0","formStepName":"Information services "},"authentication":{},"liveChat":{"sling:resourceType":"one/components/structure/livechat"},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Renault {dws.shortName}","url":"https://www.renault.lu/"},{"title":"Contact","url":"https://www.renault.lu/contactez-nous.html"},{"title":"Demande d'information sur les services","url":"https://www.renault.lu/contactez-nous/information-services.html"}]}},"slingList":["one/components/common/structure/leadform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/leadform/slice63v0","one/components/common/leadform/slice64v0","one/components/common/structure/content/verticalContentZone","one/components/common/structure/content/layout2Zone","one/components/common/leadform/slice68v0","one/components/common/dealerLocator","one/components/common/structure/content/subFooter/subFooterZone","one/components/dacia/vn/modelParams","one/components/dacia/vn/offerParams","one/components/vn/productParams","one/components/common/structure/leadFunnelParams","one/components/structure/adminpage/site/c2gParams","one/components/common/siteadmin/typesParams","one/components/structure/adminpage/site/authenticationParams","one/components/structure/professionalParams","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/customization","one/components/structure/adminpage/site/searchParams","one/components/structure/adminpage/site/tradeInParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/ecologicalParams","one/components/page/featureFlipping","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/seo","one/components/languageExchange","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false},"dealerLocator":{"localities":null,"dealers":null,"searching":false,"autocompleting":false,"error":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":[],"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","servicesActivated":[],"onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}